We usually handcraft orders within 28 days. Often we process faster but we cannot guarantee a faster processing time.
In times of high demand, we reserve the right to alter the processing time.
Things that are made with love and care take time and those things are worth waiting for.
Due to the nature of hand made your product may differ slightly from the product photograph. Each product is unique.
CARE OF FELT
Please care for your natural fibre garment, footwear or accessory by following these instructions.
Store with lavender bags /sachets and – they smell great & help keep moths and other creepy crawlies at bay. Cedar wood is also excellent for this.
Our products are rinsed in a felting finish at the end of the felting process which assists in protecting them.
As our products are naturally dirt & odour repellent you will find that you very rarely, if ever, need to wash them. However if washing is required:
SIZING – AVOID DISAPPOINTMENT
Please consult the size charts when ordering slippers or garments to ensure the correct size.
Please advise if you need an extra wide or extra narrow width fitting for slippers.
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
Our company ships by Australia Post.
We happily support and love our international customers.
We ship all international products through Australia Post.
BBOHE is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
Selecting Express Post during checkout does not ensure a faster processing time. Your product may still need the same processing time to be handmade.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where a refund will not be granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Bbohe Pindari, Bevendale NSW 2581 Australia.
To return your product, you should mail your product to: Bbohe Pindari, Bevendale NSW 2581 Australia.
You will be responsible for paying for your own shipping costs for returning your item.